Payment
Payment is due on the day of the trim with multiple payment options available.
There will be a $30 fee for returned (bounced) checks.
I reserve the right to deny future services based on late payment or nonpayment.
There will be a $30 fee for returned (bounced) checks.
I reserve the right to deny future services based on late payment or nonpayment.
Cancellation Policy
I am happy to trim without the owner present when horses/ponies/donkeys are well behaved and easily caught or left in a stall. I will give you a full update on the trim. Payment is due on the day of the trim.
You may cancel an appointment without penalty with a minimum of 48 hours advanced notice.
Please be aware that I may be fully booked a few weeks out for rescheduling, which is not good for hooves. It isn't fair to reschedule other clients to accommodate cancellations. A travel fee may be assessed if I need to make a special trip off route.
Short notice non-emergency cancellations are billed at full price as you have booked my time. I could have been working on other horses, and it limits my availability for other clients. It will likely leave me stuck sitting in my car between appointments. That is not how I like spending my unpaid time off. : (
Same policy applies to horses that cannot be trimmed safely due to behavior issues or other non-emergency matters.
You may cancel an appointment without penalty with a minimum of 48 hours advanced notice.
Please be aware that I may be fully booked a few weeks out for rescheduling, which is not good for hooves. It isn't fair to reschedule other clients to accommodate cancellations. A travel fee may be assessed if I need to make a special trip off route.
Short notice non-emergency cancellations are billed at full price as you have booked my time. I could have been working on other horses, and it limits my availability for other clients. It will likely leave me stuck sitting in my car between appointments. That is not how I like spending my unpaid time off. : (
Same policy applies to horses that cannot be trimmed safely due to behavior issues or other non-emergency matters.
Return Policy
Manufacturer's warranty and return policy applies on new hoof boot purchases.
Any other returns that are accepted will be for merchandise credit only and may incur a restocking fee.
Any other returns that are accepted will be for merchandise credit only and may incur a restocking fee.