Achaina Inc.
​Kathy (Ladendecker) Coleman
​PHCP Certified Hoof Care Practitioner

    Email [email protected]
    Text (413)310-4692
      
    Business hours are Monday - Friday 8:00am - 5:00pm. 
    ​
    ​I am out working in the field.  At times it may take a few days for me to respond to new inquiries that are not urgent.


    ​
    New Client Intake Form:

    (Form submit button is below)

    Payment Terms:

    Payment is due on the day of the trim with multiple payment options available: Cash, Check, PayPal, Venmo, Apple Pay, & Credit Card (minimum $5 fee for electronic payment methods).

    Flat rate trim price for a standard horse trim is $80, which is the minimum billing.  Well behaved littles will be less, price depending on the hooves and the trim.  Large hooves that take longer than a standard trim will be more.  

    Scheduled routes outside of a 30 minute radius will incur a small travel fee, usually spread out to $5 per trim for the day. 
    Emergency calls will incur a travel fee. 

    Services outside the scope of a normal trim will be charged accordingly, including laminitis and other rehab work, overgrowth, extended trim times for behavior or pain issues, etc.  My time is billable.  Please make sure Cutie Pie has been captured before I get there!  

    There will be a $30 fee for returned (bounced) checks.

    I reserve the right to refuse future service based on nonpayment, dangerous behavior, or inadequate care. 

    ​Appointment Cancellation Policy:

    Once established, I am happy to trim without the owner present when     equids are well behaved and easily caught or left in a stall. I will give you a full update on the trim. 

    You may cancel an appointment without penalty with a minimum of 48 hours advanced notice.  I may be able to adjust an appointment time if the day's schedule allows.

    Please be aware I may be booked weeks out for rescheduling. A travel fee will be assessed if I need to make a special trip off route.

    Short notice non-emergency cancellations are billed at full price as you have booked my time. I could have been working on other animals, and it leaves me stuck between appointments losing valuable time.  

    ​    If you have more than one animal and only one can't be trimmed, please provide notice so I can plan accordingly. 

    The same "cancellation" policy applies to animals that cannot be trimmed due to behavior issues.  I am willing to work with animals if I am not at risk of injury.  Your veterinarian can provide a sedative or pain medication if training has been unsuccessful.

    Appointments and routes are recurring - same day of the week, same time frame, on a set four or five week trim cycle.  I may occasionally request to adjust appointments on a route and will give plenty of notice.

    If we are a good match, I look forward to working with you to provide the best care possible. 

    ​
    ​
    Client Intake Form Submittal: